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FAQ
FAQ
FAQ
Do you offer returns and refunds?
Yes we do. You can read our terms and conditions for a more detailed explanation of our returns policy. Because we use 3rd parties to ship order please note returns must not be sent to Martial Edge directly. As you would expect there are a few basic conditions when returning an item so please make sure you read our Returns Policy in our terms and conditions or if you are still stuck feel free to contact us
How do I contact your customer support?
All our contact details (email telephone and address) can be found on our contact page, we aim to respond to questions as quickly as possible so we wont keep you waiting long for an answer!
How secure is the Martial Edge shop?
In a word, very! We use a very reputable company called Nochex who handle our payment processing, and use the latest SSL (secure socket layer) encryption techniques. Always look out when purchasing items via credit or debit card for the extra s in "https" at the start of the URL, which shows we are using secure encryption. If you have any further questions about your security of payments please don't hesitate to contact us and we'll be sure to put your mind at rest!
How can I pay?
We accept payment through most credit and debit cards including Mastercard, Visa, Visa Electron, Maestro, and Solo. We also accept payment from Paypal and from Nochex (for nochex payments select the credit and debit card option).
Do you ship outside the UK?
No. At the moment unfortunately we only ship to addresses inside the United Kingdom. We plan to change this in the future so keep your eyes peeled for future developments! If you have a large order over 200 GBP then we may be able to place a special order for you overseas, please contact the shop support team if you wish to do this.
How much does shipping cost?
The cost of our shipping is fixed for any item at a very reasonable £3.50. Remember we only currently ship to UK locations at the moment!
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